25 September 2013

Why Thai Restaurant online ordering courtesy of Eatnow, Randwick (13 Sept 2013)

When you want to eat now

Thanks to Akiva Szental from Eatnow for inviting me to try out their takeaway ordering system with a $70 voucher code. I could have ordered via my iPhone but I prefer ordering via a computer because I find it easier to see more of the menu at once. I chose Why Thai Restaurant because I noticed they were new to Eatnow and were offering a 25% discount for first time orders which was great — more food for your dollar. Total came to $70.27 with the first time discount minus $70 which left $0.27 to pay. Eatnow was easy to use and navigate and I received an sms confirmation of 45 minutes for ETA delivery. Ended up being about 30 minutes which was good timing. The delivery service was friendly although the restaurant had supplied the incorrect spring rolls and missed the golden wings so a quick phone call was met with an apology and quick 15 minutes second delivery with friendly and apologetic service which gets a customer service tick from me. I enjoyed the food although serving size seemed smaller than other local Thai restaurants I've had takeaway from. Thai Fish Cakes ($7.50, 4 pieces), Stir Fried Cashew Nuts Prawns ($16.80) and Golden Wings ($7, 5 pieces) were my favourites of the order. I'd happily use Eatnow again.

PROS: Online ordering available for lots of restaurants, Easy and simple system to use, Discounts available for first time users
CONS: Minimum costs for free delivery, Home delivery usually takes longer than pick up
MUST TRY: Keeping in mind for next take away
VERDICT: A comprehensive and easy to use online ordering system for takeaway and delivery from restaurants
Easy search via suburb or restaurant
Quick and easy glance check for specials and minimum delivery order
Menu layout good and easy to read
Engrish spotted — 'cravy sauce'
Order layout good and easy to check if correct
Order confirmation informative and sms received
Home delivery order of $70.27 minus $70 voucher code, sms confirmation estimated 45 mins but ended up being delivered in about 30 mins

Spring Rolls delivered but wrong order as they should have been Web Spring Rolls ($6.50, 5 pieces). Phoned restaurant and they apologised and sent out correct order within 15 minutes. Good service response.
Thai Fish Cakes ($7.50, 4 pieces) — tasty, nice chilli spice
Money Bags ($7, 5 pieces) — crispy, quite small, fairly tasty
Crispy Salt and Pepper Soft Shell Crab ($11.80) — nice but does lose a bit of crisp through the home delivery process
Thai Beef Salad ($15.80) — flavours nice, meat tender enough
Stir Fried Cashew Nuts Prawns ($16.80) — quite nice but small serving for price
Green Curry Chicken ($13.80) — flavour OK although smaller container than other local Thai restaurants I've tried
Golden Wings ($7, 5 pieces) — originally missed in delivery order, supplied in 15 mins after phoning, good service, quite nice and tasty
Web Spring Rolls ($6.50, 5 pieces) — crispy, would have preferred a more golden colour perhaps to look more appetising

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Why Thai Restaurant on Urbanspoon

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